Michael Jackson, Classic Marketing Blunders And Your Wallet!Dean Phillips You couldnt help but be captivated by the unbelievably cute kid with the amazingly controlled falsetto voice and electric dance moves. He was only 10 years old, when he exploded onto the music scene, along with his brothers as the lead singer of the Jackson 5, but he had the stage presence of a twenty year veteran. Before or since, I havent seen a child that talented, that gifted, that dynamic, that charismatic! Im talking about Michael Jackson, of course. The whole world fell in love with Michael Jackson! In the early seventies, Michael along with his brothers, the Jackson 5, were the hottest musical act on the planet! As an adult, he still had the magic that so captivated us when he was a child. And once again, he became the hottest musical act on the planet! In fact, if Michael hadnt broken "a cardinal rule,", theres little question, hed be considered the greatest entertainer of all time. So what "cardinal rule" did Michael Jackson break He tried to reinvent the wheel. He took that handsome and familiar face that was loved by millions of people all around the world--and he destroyed it, along with his incredible career at the same time. Businesses do the same thing every single day. They destroy whats familiar and successful. Instead of taking the path of least resistance, they try to reinvent the wheel--usually with disasterous results! Heres a classic example of what Im talking about: For over a century now, Coca-Cola has been the number one soft drink company in the world. They have vast financial resources and some of the greatest marketing minds available at their disposal. Despite all of that, Coca-Cola failed miserably when it introduced New Coke to the public back in 1985. Why What happened Well, there have been many theories floated over the years, as to why New Coke fizzled out. Like everyone else, I have my own theory. A very simple theory... People didnt like New Coke. Its as simple as that. Despite all the research that was done, and despite the thousands of taste tests conducted; the buying public just didnt like the taste of New Coke. And absolutely nothing Coca-Cola said or did could change that one simple fact. Unfortunately, that turned out to be a very costly lesson for Coca-Cola. They lost millions of customers to their bitter rival and number two soft drink giant, Pepsi. They also took a bath financially. Yes, Coca-Cola is still the number one soft drink. But the gap has been narrowed significantly. Heres another example: Burger King wanted desperately to be "French Fries King." For years, the No. 2 hamburger chain beat out McDonalds in taste tests of hamburgers, but the Golden Arches kept a lock on having the number one french fries. So, Burger King spent several years formulating a new french fry, a potato stick coated--unlike its predecessor--with a layer of starch designed to help retain heat and add crunch. Armed with a $70 million marketing war chest, the company rolled out its biggest product launch ever in 1998. So, what happened Burger Kings new french fries turned out to be a whopper of a flop! "Sales of fries are significantly down," stated a 1999 internal memo. "Double digit percent of consumers avoid Burger King because of our french fries." Ouch! Fortunately, Coca-Cola and Burger King were able to survive near catastrophic miscalculations, because they had billions of dollars behind them. But other companies that badly miscalculate that dont have those kind of financial resources, generally end up going out of business. Thats basically why so many dot-com companies are dropping like flies--and will continue to do so. Dont try to reinvent the wheel. Instead, take the path of least resistance. Focus on what people are actually buying, and promote the daylights out of it, applying sound, proven advertising and marketing techniques. In closing, youll incur fewer risks and your wallet will be a lot fatter, if you just sell what people are buying!
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